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If you are dissatisfied with your order for any reason, you can return your items for a refund or exchange per the guidelines below.
The original shipping and handling charges are not refundable unless the return is a result of our error. Items can be returned via mail or in-store.
FULL REFUND if the item is returned with receipt within 30 days and in original condition & packaging.
IN-STORE CREDIT if the item is returned with receipt within 31 days and in original condition & packaging.
NO REFUND if the item is returned after 31 days of purchase, no receipt, item in used condition, item without original packaging or special orders.
25% RESTOCKING FEE on custom cut items. Ie: Liner, Tubing, Underlayment.

Please mail your package in a prepaid, insured, traceable method to the address below.
The Pond Place of Michigan
3505 W. Highland Rd.
Milford, MI  48380
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